Refund & Cancellation Policy

Short version: Because every item is custom-made for you, we generally do not accept returns or issue refunds once production has started. However, if we made an error, we will make it right.

1. All Sales Are Final on Custom Orders

Custom-made items are created specifically for you and cannot be resold. For this reason, all custom orders are non-refundable once production has begun. This includes all apparel, drinkware, home decor, accessories, and personalized gift items.

We strongly encourage you to review your proof carefully and ask questions before giving approval.

2. Cancellations Before Production

If you need to cancel your order, you must contact us before production begins (before you approve your design proof). In that case:

Any amount paid beyond the deposit will be refunded.
The 50% deposit is non-refundable in all cases — it covers design time and order preparation.
If no deposit was collected (e.g., full payment was made and no work has begun), a full refund minus a $10 processing fee may be issued at our discretion.

3. Cancellations After Production Has Begun

Once production has begun (materials purchased, printing started, or assembly underway), no cancellations or refunds are available. You will still be responsible for the full order balance.

4. When We Will Remake or Refund

We stand behind our work. If a problem is the result of our error, we will remake the item or issue a full or partial refund at our discretion. Qualifying issues include:

The item received is materially different from the approved proof (wrong name, wrong color, wrong design).
The item arrived damaged or defective and was not caused by shipping.
The wrong product type was produced (e.g., a mug instead of a tumbler).

To request a remake or refund for our error, contact us within 5 business days of receiving your order and include photos of the item and packaging.

5. What Is Not Covered

We are not able to offer refunds or remakes for the following:

Errors in customer-submitted information (names, dates, spelling) that were present in the approved proof.
Color variations due to screen-to-print differences (see our Custom Order Policy).
Low-quality source images provided by the customer that resulted in blurry or pixelated output.
Dissatisfaction with the design after it was approved.
Sizing issues where the customer selected their own size (we provide size guides on request).
Items damaged after delivery due to improper care or use.

6. Damaged Items in Shipping

If your order arrives damaged due to shipping, please contact us within 3 business days of delivery with photos of the item and the packaging. We will file a claim with the carrier and work with you to replace the item. See our Shipping & Fulfillment Policy for full details.

7. Digital Downloads

Digital files (SVGs, PNGs, and printables) are non-refundable once downloaded. If you have a technical issue accessing your file, contact us and we will help. See our Digital Download Policy.

8. How to Request a Refund or Report an Issue

📞 (855) 777-6441 — Call or Text
✉️ craftmeout@thrasherbizllc.com

Please include your name, order details, a description of the issue, and photos if applicable. We aim to respond within 1–2 business days.

Craft Me Out is a Protected Series of ThrasherBiz LLC · EIN: 92-2041343 · 2780 S Jones Blvd Ste 221, Las Vegas, NV 89146